Crawford Services
  • Oklahoma City, OK, USA
  • 20-35
  • Hourly
  • Full Time

medical, dental, vision, STD/LTD, 401k, PTO, Paid Holidays


 

Service Technician

Reports directly to whom: Construction & Commercial Service Technical Manager

Directly Supervises Whom/What: N/A

Role: To represent Crawford Services to our customers in a way that fulfills our Core Focus and exhibits our Core Values. To Diagnose and solve HVAC problems efficiently, accurately, and thoroughly. To offer comfort & energy saving solutions to our clients. To perform installs, repairs, and maintenance to a variety of equipment including: refrigeration, air conditioning, electric motors, heating units, heat pumps, hermetic compressors, commercial furnaces, boilers, burners, intake and exhaust fans, economizers, humidifiers, capacity controls, semi-hermetic compressors, split systems, flame safeguard controls, air compressors, air driers, and packaged units. To be familiar with commercial air conditioning installs and repairs.

Tasks and Duties:

  • Run demand service and maintenance calls.
  • Analyze, plan, and perform preventative maintenance of HVAC systems.
  • Build the value of the services Crawford provides with the customers.
  • Make recommendations to our customers in alignment with the Crawford Services ideologies for excellent customer service while troubleshooting, repairing, and making modifications to the HVAC system.
  • Plan shutdowns for maintenance and repair pumps including chill water, heating water, and condensation pumps.
  • Complete all paperwork required by Crawford Services in a timely and accurate fashion as well as maintaining maintenance records as required by City, State, and EPA regulations.
  • Order and maintain parts needed to repair and maintain HVAC equipment.

 

Job Requirements:

  • Must possess the company core values {Honest, Respectful, Knowledgeable, Client Focused, Profitable, Efficient}
  • Regular and punctual attendance. Ability to work overtime and on call if needed.
  • Technical skills adequate to diagnose and solve most HVAC problems. The exact skill level will determine the types of jobs Crawford Services will have the technician run and usually determines the pay scale range a technician will be eligible for.
  • Must have a class C driver's license and be able to maintain a clean and safe driving record.
  • Must be EPA certified.
  • Must be registered or be able to register with the Texas Department of Licensing and Regulation.
  • Must be able to pass drug/background/MVR screenings.
  • Must be able to work in non-climate-controlled environments and extreme weather conditions.

Experience:

Four years' minimum experience in a Commercial HVAC diagnostic position, with an excellent customer service history, and/or two years minimum experience in a Residential HVAC position, with the willingness to train for commercial installs and repairs.

KPI:

  • Accurate and efficient diagnoses on demand service calls, with less than a 2% call back ratio.
  • Maintain an average revenue per truck day of a minimum of $1000. The department goal is $1800
Crawford Services
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